Zoom Phone Calling Features
Zoom Phone calling features have been designed to give your users a flexible, mobile, and powerful cloud phone system.
Zoom Phone is a feature-rich cloud phone system integrated into Zoom’s unified communications platform. It functions as a softphone, allowing users to make and receive calls directly through the Zoom application on various devices like desktops, laptops, and smartphones. This system is designed to replace traditional phone setups, emphasizing mobility and integration with other productivity tools.
Key features of Zoom Phone include voicemail transcription, call recording, and integration with business applications like Salesforce for improved productivity. The system supports a mix of unlimited and metered calling plans and allows users to bring their own carrier to facilitate a seamless transition to cloud-based telephony.
For administrators, Zoom Phone offers a powerful portal for managing and provisioning the system remotely. It also features call delegation and the ability to elevate phone calls to Zoom meetings, enhancing collaborative work environments. Security is a priority, with support for standards-based encryption protocols ensuring safe and secure communications.
Zoom Phone’s versatility is further highlighted by its support for various hardware, allowing use with standard deskphones and hardware as a service for different organizational needs. Overall, Zoom Phone aims to modernize business communications by integrating voice calls into a broader platform of collaboration tools (Zoom) (Zoom)
Calling Plans
Mix and match unlimited and metered calling plans as needed
Bring Your Own Carrier
Power the Zoom Phone cloud PBX service by redirecting existing voice circuits/trunks to the Zoom Phone cloud
Phone Number Porting
Procure new and/or migrate phone numbers from your existing service provider
Device Management
Assign, provision, and manage standard deskphone devices from the Zoom Admin portal
Single Sign-On
Use popular SSO solutions to provide secure, easy access to Zoom
Global Call Routing
Setup and manage business hours, after hours, and follow-the-sun call routing
Auto Attendants
Define unlimited multi-level auto attendants to efficiently route calls to queues, extensions, and voicemail
Call Queues
Powerful queuing capabilities with the ability to define automatic call distribution and queue overflow rules
Contact Center Integration
Out-of-the-box integration to popular Contact Center as a Service solutions from Five9 and Twilio Flex
Music on Hold
Customize the listening experience for your callers patiently waiting on-hold
Call Logs
Track your inbound and outbound calls. View caller name, number, and call duration with timestamps
Quality Dashboards
Monitor, troubleshoot, and diagnose Zoom Phone call quality and network issues
Emergency Calling
Set enhanced emergency calling location addresses and define optional emergency call intercept and redirect rules