Neuropublic is a leading IT services company in Greece, specializing in the development of innovative information systems for the agricultural sector. Known for its cutting-edge technology solutions, Neuropublic aimed to enhance its communication infrastructure to support remote work, improve collaboration, and streamline operations.
Objectives
Neuropublic aimed to:
- Upgrade its telephony system to a modern, cloud-based solution.
- Improve internal communication and collaboration through advanced meeting room technology.
- Support remote work and mobile workforce with flexible communication tools.
- Enhance meeting experiences with advanced AV automation.
Challenges
- Outdated Communication Systems: Existing PBX and meeting room setups were outdated and inefficient.
- Remote Work Adaptation: Required a flexible communication solution to support remote employees.
- Scalability and Integration: Needed a scalable system that integrated seamlessly with existing IT infrastructure.
- Meeting Room Experience: Desired advanced AV automation for a more efficient and professional meeting experience.
Solution
Neuropublic chose Microsoft Teams Phone with Direct Routing and Teams Rooms with advanced Pro AV automation for its comprehensive features, seamless integration with Microsoft 365, and cost-effectiveness. This solution provided a unified communication and collaboration platform, enhancing both telephony and meeting room experiences.
Key Components Implemented:
- Microsoft Teams Phone: Enabled calling capabilities within Microsoft Teams, replacing the legacy PBX system.
- Direct Routing: Configured Direct Routing to connect Microsoft Teams with the public switched telephone network (PSTN) through a third-party provider.
- Microsoft Teams Rooms: Set up advanced Teams Rooms with Pro AV automation to enhance meeting experiences.
- Integration with Microsoft 365: Seamlessly integrated with existing Microsoft 365 tools such as Outlook, SharePoint, and OneDrive.
- Advanced Features: Utilized features such as voicemail, call queues, auto-attendants, call analytics, and AV automation.
Implementation
Phase 1: Planning and Preparation
- Assessment: Conducted a comprehensive assessment of the existing telephony and meeting room infrastructure and identified specific requirements.
- Stakeholder Engagement: Engaged with key stakeholders to align on goals and expectations.
- Solution Design: Designed a detailed implementation plan tailored to Neuropublic’s needs, leveraging Logitel’s expertise.
Phase 2: Deployment
Microsoft Teams Phone:
- Pilot Program: Initiated a pilot program with a select group of users to test functionality and gather feedback.
- Direct Routing Configuration: Partnered with a third-party provider to configure Direct Routing and connect Microsoft Teams to the PSTN.
- User Training: Conducted extensive training sessions to ensure employees were comfortable with the new system and features.
- Full Rollout: Gradually rolled out the solution across the company, ensuring minimal disruption to daily operations.
Microsoft Teams Rooms:
- AV Setup: Installed advanced AV equipment and configured Microsoft Teams Rooms with Pro AV automation.
- Integration: Integrated the meeting room systems with Microsoft Teams for a seamless experience.
- User Training: Provided training for employees on using the new Teams Rooms and AV features.
Phase 3: Post-Implementation
- Support: Established a dedicated support system to address any issues and provide ongoing assistance, facilitated by Logitel.
- Monitoring and Optimization: Continuously monitored system performance and user feedback to optimize settings and configurations.
Results
Enhanced Communication and Collaboration:
- Significantly improved internal communication and collaboration with a unified platform.
- Enabled seamless communication among remote, mobile, and in-office employees.
Advanced Meeting Experience:
- Enhanced meeting experiences with state-of-the-art Teams Rooms and Pro AV automation.
- Improved productivity with easy-to-use, fully integrated meeting room technology.
Cost Savings:
- Reduced telecommunication costs by eliminating the need for maintaining an on-premise PBX system.
- Lowered long-distance call expenses with competitive Direct Routing pricing.
Increased Flexibility and Scalability:
- Provided employees with the ability to make and receive calls from any device, anywhere.
- Easily scaled the communication system to accommodate new users and evolving business needs.
Enhanced Operational Efficiency:
- Streamlined operations with integrated Microsoft 365 tools.
- Improved productivity with advanced calling features, call analytics, and automated meeting room setups.
Conclusion
The implementation of Microsoft Teams Phone with Direct Routing and Teams Rooms with advanced Pro AV automation at Neuropublic, facilitated by Logitel, successfully addressed the company’s communication and collaboration challenges.
The integrated solution provided by Microsoft and implemented by Logitel enhanced internal communication, improved meeting experiences, and supported the company’s growth and operational efficiency.
