Microsoft Digital Contact Center Platform is a comprehensive but flexible solution for contact centers. It delivers best-in-class AI to power self-service experiences, live engagements, collaborative agent experiences, business process automation, advanced telephony, and fraud prevention capabilities.
Improve agent productivity and modernize case management
You can empower agents to serve your customers by bringing the right information, people, and insights directly into the flow of work through Context IQ. Context IQ provides intelligent response recommendations and sentiment analysis to enable fast resolutions.
Digital Contact Center Platform:
- Give agents a 360-degree view of customers and their journey. Agents can seamlessly manage customer requests from any channel and handle multiple sessions concurrently.
- Empowers agents with personalized conversational intelligence and sentiment analysis. The next-best response and offer recommendations help create valuable up-sell and cross-sell opportunities.
- Helps agent identify resolutions through AI-recommended knowledge articles.
- Automates how agents can quickly and efficiently bring together experts to resolve an open case through intelligent case swarming. In a single click, agents can collaborate with experts who are matched based on their skill set and expertise.
At Logitel, we embrace the challenge of doing more with less, supporting IT departments as they navigate tight budgets, limited personnel, and stringent timelines. Our approach is consultative and vendor-neutral, focused on ensuring that technology acquisitions align with your transformative objectives and keep pace with your business demands.
Logitel is recognized as a Microsoft Solution Provider (MSP) with a modern work designation. This status highlights their expertise in leveraging Microsoft technologies to enhance workplace productivity and collaboration, aligning with contemporary work environments.